We’ve all heard the phrase, “the customer is always right.” Every consumer deserves that kind of treatment whether he or she is browsing in a retail store, making a purchase ...
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online or talking to a customer service representative over the phone. Bunzl Processor Division certainly aims to provide the best possible service for each of our customers. However, until we’ve all been replaced by androids, there will always be room for human error. Fortunately, most mistakes can easily be avoided through proper communication. By remembering these pointers, together we can ensure that every transaction, great or small, will go as smoothly as possible.
Part numbers are everything. Telling the Customer Service Representative that you want “those brown boots that you guys carry” isn’t enough to get you the correct product. While describing the appearance of a particular item does help narrow down the options a bit, nothing is more useful than referencing Bunzl’s own product codes, which you can find in our Buyer’s Guide or by visiting www.bunzlkochsupplies.com.
Become familiar with procedures. At Bunzl, we like to accommodate you in every way possible. By knowing the basics like shipping hours, transit times and return policies (just to name a few examples), you can help us give you the quality service you deserve.
The customer IS always right. At the end of the day, we’re here to serve you. You can rest assured that we here at Bunzl will do everything we can to guarantee that your needs are met and that should your experience ever be less than satisfactory, we are 100% dedicated to making it right for you.
Author Credit: Chris Santos, Customer Service Representative Read less
