ABOUT US – TERMS AND CONDITIONS

Please refer to the information below for terms and conditions on your food processing and plant supply purchases.
Please call our Customer Service Department for more information:

1-800-456-5624

PRICES

All prices are subject to change without notice. Please confirm current pricing and availability by phone, fax, or email. Prices are in U.S. dollars and do not include applicable taxes.

PAYMENT TERMS

We accept Visa, Mastercard, American Express and Discover. We offer credit terms of Net 10 days for customers with a minimum monthly volume of $500, subject to credit approval.

RECEIVING / CLAIMS

It is the buyers responsibility to thoroughly inspect shipments upon receiving.

Prior to signing for your items, check the number of packages receiving, as well as the condition of the product. Failure to do so will negate the ability to claim damages. Notifications of short shipments or damage must occur within 2 business days of receipt of products for credit to be considered.
Report the details immediately to our Customer Service Department by calling 800-456-5624. Please keep the carton and all packaging materials. Notify shipper of shortage or obvious damage at time of delivery.

CONFIRMING ORDERS

Please do not send a confirming order. If in your system you must send a confirming order, please mark it clearly as confirming to avoid duplication of orders sent.

DISCOUNTS

Discounted prices for certain catalog items purchased in quantity do not apply to orders shipped outside the United States.

SATISFACTION GUARANTEE

When purchasing from us, you can rest assured that any product you order will meet your expectations – guaranteed! That’s a promise from our friendly and knowledgeable Customer Service Agents. However, in the rare case that any stocked supply item fails to meet with your expectations or approval, simply call our 800 number within 30 days and we can arrange for a refund, exchange or credit towards your next purchase, except for those items noted as ‘No Return’ items.

Call for warranty information on non-stock or special order items (ie. equipment, doors, walls, etc.).
A restocking fee may apply on certain special order items.

SHIPPING & HANDLING

Our shipping and handling charges are intended to compensate our company for processing your order, handling and packing the products you purchase, and delivering them to you. Unless specified, we will determine the most expedient and efficient means of shipment. Alternate delivery may require additional cost. Appropriate charges will be added to your invoice. Most purchases are shipped from our warehouses the same day your order is placed. Some items may ship directly from our supplies and therefore take longer. Items ordered together may not ship at the same time or arrive in the same box.

Bunzl Processor Division will not be liable for any claim, loss, or damage caused in whole or in part due to delay in or failure to make delivery when such delay or failure is directly or indirectly caused by act of God; strike or other labor difficulty; transportation problems; accident; act of any civil or military authority; act of war; or act of purchaser; or by the occurrence of any other contingency beyond Bunzl Processor Division’s reasonable control.

SPECIFICATION CHANGES

Due to continuing improvements, product specifications and pricing are subject to change without notice.

RETURNS

All items returned due to duplication or a change of need must be in unused, resalable condition and in it’s original packaging. Returned items may be subject to a restocking fee. Items returned due to damage occurring during shipping or defective products must be packaged so no further damage occurs.
Please call our Customer Service Department to obtain a return authorization number before returning items.
When you call, please provide us with:
  • Our reference number (on packing slip) or invoice number
  • Your purchase order number
  • Reason for return
  • Date of purchase
Note: Certain items are not returnable and have a “No Return” symbol next to them.
Some of these items include:
  • Direct food contact items such as: casings, seasonings, vacuum pouches, meat bags, etc.
  • Medicines and medical supplies.
  • Certain chemicals, or coatings.
  • Stunner loads and solvents.
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